Terms of Service

Welcome to the website of Trilovive Wellness (trilovivewellness.com). By accessing or using this website (the “Site”), you agree to comply with and be bound by the following terms and conditions (the “Terms of Service”). Please read these Terms of Service carefully. If you do not agree to these Terms of Service, you should not use or access this Site.

1. General Use and Acceptance

By accessing and using this Site, you represent that you are 18 years of age or older and capable of forming a legally binding contract. You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation of the site.

You acknowledge that Trilovive reserves the right to modify, update, or remove content, features, or services offered through the site at any time, without notice.

2. Account Registration and Security

To book services through this site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate and current. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify Trilovive immediately.

3. Intellectual Property Rights

The content on this Site, including but not limited to text, images, logos, graphics, videos, designs, and software, is the property of Trilovive and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, display, or create derivative works from any part of this Site without prior written consent from Trilovive.

4. Services and Bookings

Trilovive offers personal training, small group training, and reformer workouts. By booking a service, you agree to the applicable terms outlined on the booking page and in the Terms and Conditions for each specific service. You acknowledge that all services are subject to availability. Trilovive reserves the right to modify, suspend, or cancel any service or booking at its discretion.

You agree to provide accurate and complete information when booking a service and understand that payment is due at the time of booking.

5. Payment and Refund Policy

Payments for services are made through the Site’s payment system. All payments must be completed in full at the time of booking, and no services will be provided without confirmation of payment.

Trilovive’s refund policy is as follows:

  • All payments for sessions are final and non-refundable, except in cases where Trilovive cancels a session or service.

  • For canceled sessions, clients will be provided with a credit for a future session or a refund if applicable, as determined by Trilovive’s policies.

  • No refunds will be given for unused session packages unless otherwise specified in the Terms and Conditions for each service.

6. Cancellations, Rescheduling, and No-Show Policy

Cancellations or rescheduling must be made at least 24 hours before the scheduled session time to avoid a cancellation fee.

  • Late cancellations/rescheduling (less than 24 hours) will incur a $10 fee, and no-shows will incur the session fee plus a $15 no-show fee.

  • In cases of emergency or unavoidable circumstances, you must notify Trilovive as soon as possible to discuss options for rescheduling or waiving fees.

If you arrive late for your session, the session will still end at the scheduled time, and no additional time will be provided.

7. Health and Safety

You are responsible for ensuring that you are physically fit and able to participate in any services offered by Trilovive. Prior to your first session, you must inform your instructor or trainer of any medical conditions, injuries, or concerns that may affect your ability to participate.

If at any point during a session, you feel unwell or unsafe, you must immediately stop and inform the instructor. Trilovive is not responsible for any injuries or health issues arising from participation in any services.

8. Privacy and Data Collection

Trilovive is committed to protecting your privacy. By using the site, you agree to the collection and use of your personal data as outlined in our Privacy Policy. This may include information provided when you book a service, register an account, or communicate with Trilovive.

We will not share your personal information with third parties without your consent, except as required by law or for the fulfillment of services (e.g., payment processing).

9. Limitation of Liability

To the maximum extent permitted by law, Trilovive and its affiliates, partners, or service providers are not responsible for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of data, or business interruption, resulting from the use or inability to use this Site or its services.

Trilovive’s liability for any claim related to this site or the services shall be limited to the amount paid by the client for the specific service that gave rise to the claim.

10. External Links

The site may contain links to external websites or resources. Trilovive is not responsible for the content, accuracy, or availability of these external websites. Any reliance on external links is at your own risk.

11. Governing Law and Dispute Resolution

These Terms of Service and your use of the site will be governed by and construed in accordance with the laws of Ontario, Canada.

In the event of a dispute arising from the use of this site, you agree to attempt to resolve the matter through informal negotiation. If informal resolution is unsuccessful, disputes will be resolved through binding arbitration in Ontario, Canada, in accordance with the applicable laws.

12. Modification of Terms

Trilovive reserves the right to update or modify these Terms of Service at any time. All changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use the site after such changes are posted, you agree to be bound by the updated Terms of Service.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at:
Email: info@trilovivewellness.com

Last Updated: March 18th, 2024

Privacy Policy

At Trilovive Wellness, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (trilovive.ca) or use our services. By accessing our website or engaging with our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect personal information from you when you visit our website, book services, or interact with us. This may include, but is not limited to:

  • Personal Identifiable Information: Name, email address, phone number, and payment information.

  • Health and Fitness Information: If you choose to provide it, including any medical or physical conditions that may affect your participation in our services.

  • Usage Information: Your IP address, browser type, and usage data about how you interact with our website (e.g., pages visited, time spent on the site, etc.).

2. How We Use Your Information
We use the information we collect for the following purposes:

  • To process and manage bookings for services such as personal training and private reformer.

  • To communicate with you about your appointments, services, or promotions.

  • To improve our services, website functionality, and user experience.

  • To comply with legal obligations and resolve any disputes.

3. How We Protect Your Information
We take reasonable precautions to protect your personal information. This includes implementing security measures to safeguard against unauthorized access, alteration, or disclosure of your personal data. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee complete security.

4. Sharing of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties unless:

  • We have your explicit consent.

  • It is required to process transactions, such as payment providers and third-party booking platforms.

  • We are compelled to do so by law, legal process, or regulatory authorities.

  • We use third-party service providers to help us operate our website and provide services. These third parties are required to maintain the confidentiality of your personal data.

5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small data files placed on your device that help us recognize you and remember your preferences. You can manage cookies through your browser settings, but please note that disabling cookies may impact the functionality of the site.

6. Your Rights and Choices
You have the right to:

  • Access and update your personal information by logging into your account or contacting us.

  • Request the deletion of your personal data, subject to certain exceptions.

  • Withdraw your consent for us to use your personal data at any time, subject to legal requirements.

To exercise any of these rights, please contact us here.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information to them.

8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. When we update the Privacy Policy, we will revise the "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically for any changes.

Last Updated: March 18th, 2024

Waiver of Liability and Release

This Waiver of Liability and Release (the “Waiver”) is entered into by the undersigned individual (the “Participant”) in favor of Trilovive Wellness, managed solely by Julia Felaire (the “Owner”), including any future agents, contractors, or representatives (collectively, “Trilovive Wellness”).

The Participant acknowledges and agrees to the following terms and conditions:

1. Assumption of Risk
The Participant acknowledges that the practice of Pilates, personal training, and other fitness activities (the “activities”) involves physical activity that carries inherent risks, including but not limited to physical injury, muscle strain, sprains, joint injuries, and other health complications. The Participant agrees to assume full responsibility for any and all risks of injury, whether caused by negligence or otherwise, that may occur while engaging in the activities at Trilovive.

2. Health and Medical Conditions
The Participant confirms that they are physically fit and able to engage in the activities and that they have consulted with a healthcare professional before participating in the activities if they have any concerns or pre-existing medical conditions that may affect their ability to engage in physical exercise.

The Participant agrees to inform Julia immediately of any injuries, health conditions, or changes to their medical status before beginning or continuing any activities.

1. Waiver of Claims
The Participant, on behalf of themselves, their heirs, executors, administrators, and assigns, hereby releases and discharges Trilovive Wellness from any and all liability, claims, demands, or causes of action, including but not limited to personal injury, property damage, or death, arising from participation in the activities, whether caused by the negligence of Trilovive or otherwise.

This release applies to all claims, whether based on contract, tort, or other legal theories.

1. Indemnification
The Participant agrees to indemnify and hold harmless Trilovive Wellness, its owner, future employees, agents, contractors, instructors, affiliates, and representatives from any loss, liability, or expense (including reasonable legal fees) incurred due to any claim made by a third party arising from the Participant’s participation in the activities.

2. Fitness and Wellness Recommendations
The Participant understands that the activities are not a substitute for professional medical treatment. Trilovive Wellness recommends that the Participant consult with a healthcare provider before beginning any fitness program or making any changes to their current physical activity routine, particularly if they have any health concerns.

3. Informed Consent
The Participant has been given the opportunity to ask questions regarding the activities and their potential risks. By signing this Waiver, the Participant acknowledges they fully understand the nature of the activities and voluntarily choose to participate.

4. Photography and Media Consent
The Participant consents to the use of any photographs, video recordings, or testimonials taken during their participation in the activities for marketing, advertising, or promotional purposes by Trilovive Wellness, without compensation. The Participant may request that their image not be used at any time in writing.

5. Severability
If any provision of this Waiver is found to be invalid or unenforceable by a court of competent jurisdiction, the remainder of this Waiver shall remain in full force and effect.

6. Governing Law
This Waiver shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law principles.

By participating in the activities, you acknowledge that you have read and understood this Waiver of Liability and Release, and you voluntarily agree to its terms.